Frequently Asked Questions

Q. What if I forget my logon name or password?
A.

Please click on the Forgot Password on the logon screen. Enter your e-mail address on the next screen. The system will send you an e-mail indicating your login name and password.

Q. I received an error message that says, "Next page cannot be displayed".
A.

This message usually indicates that you are not running the latest version of your Internet browser. In order to access our system, you need AOL 6.0, Netscape 6.0, or Internet Explorer 5.0 or higher. Please go to your browser's web site and download the latest version. We recommend using Internet Explorer. It can be downloaded at www.microsoft.com/ie .

Q. Why did I receive an error message when I was entering my
personal information?
A.

You may be getting this error because you are already in the system. Many candidates start the application process but do not compete it in one session. Once you have selected a user name and password and have entered your SS# on the Personal Information screen, you have created an account and cannot duplicate your SS#. Please call the OLAS System Administrator for assistance.

Q. Do I need to apply to new vacancies even though I have allowed all districts to view my application?
A.

Applicants have the option to apply to new vacancies at any time. When you “Allow all districts in this Region to view my Application” all districts can search for you by certification area (s). However, if a district posts vacancies, they will search for applicants that have applied to those specific vacancies first. To apply to a new position, go back into your application using your user name and password. From the “Applicant Home” screen, choose “Apply for a Job”. This will take you the screen where you may apply to new jobs. Select the job (s) in which you are interested and click the “Apply for a Job” button at the top of the screen. You will receive an e-mail confirmation from the system listing your choices.

Q. Do I need to apply each week to new vacancies even though I've allowed all districts to view my application?
A.

Applicants have the option to apply to new vacancies each week. When you select "Let all districts see me", all districts can search for you by certification area(s). However, if a district posts vacancies, they will search for applicants that applied to those specific vacancies first. To apply to a new position, go back into your application using your logon name and password. From the Applicant Menu, choose "Apply for a job". This will take you to the screen where you may apply to new jobs. Select the job(s) in which you are interested and click the "Apply" button on the bottom of the screen. You will receive an e-mail confirmation from the system listing your choices.

Q. How do I go back into my application and select new vacancies?
A.

To apply to a new position, go back into your application using your user name and password. From the “Applicant Home” screen, choose “Apply for a Job”. This will take you the screen where you may apply to new jobs. Select the job (s) in which you are interested and click the “Apply for a job” button at the top of the screen. You will receive an e-mail confirmation from the system listing your choices.

Q. How do I upload a resume and generic cover letter to my already
existing application?
A.

Go back into the application system using your user name and password. You will see a screen called “Applicant Home”. On this screen, choose “upload & review your resume and cover letter”. This will bring you to a screen that will allow you to browse the files on your computer. Choose the resume file and click open. This step will place the file in the browse box. Then click the upload button. You will receive a message indicating that the process was completed. Repeat the same steps to upload your generic cover letter.

Q. Can I upload a cover letter specific to a vacancy/district?
A.

Yes. You may upload a specific cover letter after you have applied to the position. Please follow the instructions on the “Apply for a Job” screen.

Q. Can I apply for a job now and then go back in later and upload a
specific cover letter?
A.

Yes. Go back into your application using your user name and password. On the “Applicant Home” screen click on “Manage My Jobs”. On the next screen you will see all the jobs to which you have applied. Click on “Upload Job Specific Cover Letter”. This will bring you to a screen that will allow you to browse the files on your computer. Choose the correct file and click open. This step will place the file in the browse box. Then click the save button. You will receive a message indicating that the process was completed.

Q. How can I make changes to the cover letters and resume that I
have uploaded to the system?
A.

First, you need to make the changes on the original file (s) that resides on your computer. Then, go back into the system and upload the revised file to your application. This will override the original cover letter or resume.

Q. If I have uploaded job specific cover letters, why do I need a generic cover letter?
A.

Districts have the option to search the system for you by certification area when you “allow all districts to view my application”. When your application comes up on this search, they will be able to see your generic cover letter.

Q. How do I know that my application is being submitted to the
districts to which I have applied?
A.

Once you’ve applied, the system will send you an e-mail listing the positions to which you have applied. Those districts are viewing your application, resume and cover letter.

Q. I did not receive an e-mail from the system. How do I know that
I have applied correctly?
A.

Go back into your application using your user name and password. On the “Applicant Home” screen, choose “Manage My Jobs”. If the position is listed on this screen, then you have applied correctly.

Q. Where can I download Adobe PDF Reader?
A.

Please visit Adobe Website and follow the directions to install.

Q. What is the best way to complete my application an avoid
overlooking any required field?
A.

Use the application wizard.

Q. How do I know that my personal information is secure?
A.

The site is a VeriSign Secure Site, ensuring applicants the most sophisticated security available.